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Emergency Notification - User Guide

This guide explains the Emergency Notifications functionality in SGI, used by administrators to send urgent alerts to employees.

Critical communication tool

Use only for situations that require immediate attention. Emergency notifications:

  • Ignore users' notification preferences
  • Are sent on all available channels (App, Email, Push)
  • Generate an audit log in the system
  • Count toward the admin's rate limit (5 per minute)

Do not use for routine communication - this generates distrust and may cause users to ignore real alerts.

1. Accessing the screen

On the left sidebar menu, click "Emergencia" (Emergency) (only admins see this option).

Emergency Form

2. The form

Available fields

Field Description Limit
Recipients Who will receive (see 3 modes below) Maximum 100 users
Title Short emergency title 100 characters
Message Detailed description 500 characters (visible counter)
Preview Shows in real time what will be sent -

3 modes for selecting recipients

Mode What it does
All employees Sends to all active employees (up to 100)
By project Only those assigned to a specific project
Manual selection Individual checkboxes

3. Sending the notification

Step-by-step

  1. Select the recipient mode
  2. Choose who will receive
  3. Fill in Title (max 100 chars) and Message (max 500 chars)
  4. Check the preview
  5. Click "Enviar Notificacao de Emergencia" (Send Emergency Notification)

Confirmation window

Send confirmation

The confirmation warns:

"This notification will be sent immediately to all selected recipients on ALL channels (App, Email, Push). Do you want to continue?"

Click "Confirmar" (Confirm) to send or "Cancelar" (Cancel) to go back.

There is no way to undo

Once sent, the notification cannot be retrieved. Verify recipients, title, and message before confirming.

4. What happens after sending

  1. System distributes to all selected recipients
  2. Each user receives on 3 simultaneous channels (even if they have turned them off in preferences):
  3. App: appears on the bell icon (red highlight)
  4. Email: sent to registered email
  5. Push: browser pop-up (if permission granted)
  6. Audit log is generated in the system with: who sent it, when, how many received, title
  7. The sending admin counts toward the rate limit (5 sends/minute)

Important Rules

Limits

Item Limit Consequence if exceeded
Characters in title 100 System prevents sending (form validation)
Characters in message 500 Counter shows how much is left; blocks sending
Recipients per send 100 System returns error
Sends per minute (rate limit) 5 per admin "Rate limit exceeded" error - wait 1 min

Required permissions

Operation Super Admin Admin Employee
See "Emergencia" (Emergency) menu Yes Yes No
Send emergency notification Yes Yes No
Receive emergency notification Yes Yes Yes

Validations that block

Rate limit: 5 per minute

Each admin can send at most 5 emergency notifications per minute. Beyond that, the system temporarily blocks and returns an error. This protects against abuse.

Maximum 100 recipients

If your selection has more than 100 users, the system blocks sending. To reach a larger group, split into separate batches.

Differences from regular notifications

Characteristic Regular Notification Emergency Notification
Respects user preferences Yes No (ignores)
Channels sent Configurable All (In-App, Email, Push)
Sender rate limit No 5/minute
Audit log No Yes
Priority normal emergency
TTL (expiration) 30 days 30 days

System defaults

Setting Value
Priority emergency
Channels sent All available
Rate limit 5/min per admin
Max recipients 100 per send
Audit log Always

Quick summary

You want to... Do this...
Send emergency alert "Emergencia" (Emergency) menu
Send to all employees Select "All employees"
Send to a project team Select "By project" and choose the project
Send to specific people Select "Manual selection" + checkboxes

Best practices

Use sparingly

Emergencies "lose value" if sent too frequently. Reserve for:

  • Workplace safety issues
  • Situations affecting the entire team immediately
  • Last-minute changes to critical deadlines
  • Client alerts that require rapid response

Be objective

Short and direct title ("Evacuation Paulista building 1000"), message with what to do and when. Do not use corporate jargon in emergencies.

Never use for routine communication

If you are using "Emergency" for:

  • General notices
  • Meeting reminders
  • Administrative information

Stop. Use Chat, email, or regular notifications. Emergency loses its value if it becomes routine.